<h3 id="where-do-you-ship-to">Where do you ship to?</h3><h4 id="isPasted">Europe:</h4>All our helmets are with complimentary&#xA0;free shipping within the European Union. Ordering other products under 30&#x20AC; come with a 9,95&#x20AC; fee&#xA0;Austria, Belarus, Belgium, Czechia, Denmark, France, Germany, Hungary, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Ukraine, Andorra, Liechtenstein, Monaco<h4 id="usa">USA:</h4>If you&apos;re in the USA, Canada or Mexico and are ordering something of value below 40$, we&apos;ve got your back - shipping is just 9.95$! But if that order tops out at over 40$? That&apos;s when things get even better with free delivery across all participating states:<p style="box-sizing: border-box; margin: 0px 0px 1.3em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: Poppins, sans-serif; vertical-align: baseline; color: rgb(153, 153, 153); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Micronesia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Marshall Islands, Maryland, Massachusets, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washingtong, West Virginia, Wisconsin, Wyoming<p style="box-sizing: border-box; margin: 0px 0px 1.3em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: Poppins, sans-serif; vertical-align: baseline; color: rgb(153, 153, 153); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/v31pE7yAdZ7ZaGQR/Shipping-3b375a74-525b-4157-8816-b08354c14489.jpg" style="width: 488px;" class="fr-fic fr-dib"> <h3 id="how-long-does-shipping-take">How long does shipping take?</h3>No matter where you live, our USA and Germany-stocked helmet inventory guarantees a quick delivery! Always aiming for same day shipping on orders - just another way we make sure your biking experience has the best protection at all times.At checkout, you will be able to view the estimated delivery time for your location. Generally speaking, orders in Europe are shipped within 1-3 days; however some countries may take up to 7 days. In America and Canada, customers should expect shipments to arrive between 5-10 days after ordering.<h3 id="how-do-i-track-my-order">How do I track my order?</h3>Once your order is on its way, you&apos;ll get an email with a tracking number that will let you follow the package right to your doorstep!&#xA0;If you have any doubt or need more information dont hesitate to <a href="https://crazysafety.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us!</a>

Shipping

<h3 id="return-refund--exchange-policy">Return, refund &amp; exchange policy</h3>At Crazy Safety, we want to make sure you are completely satisfied with your purchase. If there is a problem with your product, please contact us so that we can work together to find a solution.&#xA0;If, after considering our assistance and support options, you decide to return an item for any reason within 30 days of receiving it, we will issue a refund for the total amount of the item. Please note that original shipping costs are non-refundable.&#xA0;In order to process a return, you must <a href="https://pond-notebook-70d.notion.site/Service-c0dd5b63ebca48158837f120816cfbe8" rel="noopener noreferrer" target="_blank">fill out this form</a> to provide us with your order number and the reason for the return. The product being returned must also be unused and in its original packaging.&#xA0;We are committed to responsible shopping and appreciate your business. If you have any questions or concerns, please don&apos;t hesitate to contact us. We&apos;re here to help! Thank you for choosing Crazy Safety!<h3 id="can-i-returnexchange-items-if-i-change-my-mind">Can I return/exchange items if I change my mind?</h3>Yes, we will accept returns on unused products in their original packaging. We urge you to be mindful when shopping and returning as every shipment emits a carbon footprint that we would like to reduce.&#xA0;For more information on our return policy, please contact us directly. &#xA0;We are always here to help! Thank you for choosing Crazy Safety!<h3 id="isPasted">What if my item is damaged?</h3>If &#xA0;you have received a defective or damaged product, please contact us through <a href="https://pond-notebook-70d.notion.site/Service-c0dd5b63ebca48158837f120816cfbe8" id="isPasted" rel="noopener noreferrer" target="_blank">this form</a> immediately so we can investigate the issue. We will work with you to make things right as soon as possible. &#xA0;We are proud to have received 5-star ratings on Google, with many customers praising our customer service.&#xA0;

Returns & exchanges

Information about order changes and cancellations.

<h3 id="can-i-change-my-order">Can I change my order?</h3>Unfortunately, once you have placed an order we cannot guarantee that we will be able to make any changes. We recommend immediately contacting us in case there is an error with the information provided. Please be sure to include your full name, address and order number in the email. &#xA0;Thank you for choosing Crazy Safety!<img src="https://uploads.gorgias.io/v31pE7yAdZ7ZaGQR/Changes__cancellations-e29bb694-7f6a-4476-b2e6-5f3cc112c39e.jpg" style="width: 485px;" class="fr-fic fr-dib"> <h3 id="can-i-cancel-my-order">Can I cancel my order?</h3><span id="isPasted" style="color: rgb(30, 41, 59); font-family: Verdana, Geneva, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Yes, if you would like to cancel your order, please contact us as soon as possible. We can only process cancellations before the item has been shipped and cannot guarantee that we will be able to cancel in time. Thank you for choosing Crazy Safety!<span id="isPasted" style="color: rgb(30, 41, 59); font-family: Verdana, Geneva, sans-serif; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;

Changes & cancellations

<h3 id="what-kind-of-product-warranty-do-you-offer">What kind of product warranty do you offer?</h3>At Crazy Safety, we offer a standard 2-year warranty for defects in materials and workmanship. This does not include normal wear and tear. Additionally, during the first year after purchase, we provide extended service that includes the shipment of spare parts at no cost to you if you encounter any functional issues with your product.<img src="https://uploads.gorgias.io/v31pE7yAdZ7ZaGQR/Warrenty-dcd1f595-491b-405e-9b46-1bf289deff86.jpg" style="width: 603px;" class="fr-fic fr-dib">

Warranty

We are happy to help! Ask us anything about our products or just drop us a line to say hi! :)