At Crazy Safety, we believe in providing our customers with not just a high-quality product, but also with exceptional customer service. That's why we offer a 1-year extended service that includes free spare parts (including shipment). Help is on the

<h3 id="do-you-sell-spare-parts">Do you sell spare parts?</h3>At Crazy Safety, we believe in providing our customers with not just a high-quality product, but also with exceptional customer service. That&apos;s why we offer a 1-year extended service that includes free spare parts (including shipment).&#xA0;<img src="https://uploads.gorgias.io/v31pE7yAdZ7ZaGQR/Crazy_Safety_Spare_Parts_image_-0836bde4-8f75-4225-9c7c-a9524b0a89cf.jpg" style="width: 421px;" class="fr-fic fr-dib fr-fil">Help is on the way...Whether you need a new buckle, a new light or chin protector, we are here to help. Simply reach out to us through our <a href="https://pond-notebook-70d.notion.site/Service-c0dd5b63ebca48158837f120816cfbe8" rel="noopener noreferrer" target="_blank">client service form</a> and we will take care of the rest. Our goal is to ensure that your Crazy Safety helmet stays in top condition and continues to provide the same level of protection and fun as the day you bought it.

I need a spare part

Problems with products if damaged during transportation or not working properly

<h3 id="my-product-is-damaged--not-working">My product is damaged / not working</h3>At Crazy Safety, we take pride in delivering high-quality products and exceptional customer service. Our rigorous quality control processes help to ensure that our products are in top condition when they reach you. However, sometimes during handling or shipping, things can happen. If you have received a defective or damaged product, please contact us immediately so we can investigate the issue.We will work with you to replace the item and make things right as soon as possible, as your satisfaction is our top priority.

Problem with my product

<h3 id="when-are-you-open">When are you open?</h3>We are open Monday - Friday from 8am to 4pm CET. Our support team is available via email or online chat during our opening hours. Outside of these times you can also contact us and we will get back to you as quickly as possible. Thank you for choosing Crazy Safety!<h3 id="contact-information">Contact information</h3><a href="https://crazysafety.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Contact form</a>Email: contact@crazysafety.com Phone (dk) +45 41139114 Address: New Shape ApS - Holmekollen 23 - 8660 Skanderborg- Denmark

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Information about how to change the battery of the helmet.

<h3 id="can-i-replace-the-battery-of-the-led-light-of-the-helmets">Can I replace the Battery of the Led Light of the helmets?</h3><p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.3em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: Poppins, sans-serif; vertical-align: baseline; color: rgb(153, 153, 153); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All of our Crazy Safety Animal helmets feature a built-in LED light in the back, providing added safety for your kids. The LED light is powered by a small CR2032 3-volt battery. If you need to replace the battery, our easy-to-follow video will guide you through the process. Check our article with the expainatory step by step video on&#xA0;<a href="https://crazysafety.com/blogs/blog/need-to-change-the-battery-of-your-crazy-safety-animal-helmet" rel="noopener noreferrer" target="_blank">how to change the battery of a Crazy Safety helmet here.</a><p style="box-sizing: border-box; margin: 0px 0px 1.3em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: Poppins, sans-serif; vertical-align: baseline; color: rgb(153, 153, 153); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/v31pE7yAdZ7ZaGQR/Battery_change-a2c42cfc-15c8-45fa-ba89-697f91d80c9b.jpg" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 473px;" id="isPasted" class="fr-fic fr-dib">&#xA0;

Change the battery of the helmets light

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Change the battery of the helmets light